CUSTOMER SUPPORT

Refund &
Return Policy

We want you to enjoy your BaeKo keyring.

If there is an issue with your order, we’re here to help.

Returns Within 7 Days

You may request a return within 7 days of receiving your BaeKo keyring, in accordance with applicable South Korean consumer protection laws.

  • For returns due to a change of mind, customers are responsible for the return shipping costs.
  • The product must be in its original condition with all components.

Damaged, Defective or Incorrect Items

If your keyring arrives damaged, defective, or different from what you ordered please contact us. You may request a return within 3 months of receiving the item and within 30 days of discovering the issue, as provided by applicable law.

  • Please contact us with your order number and a photo of the product.
  • BaeKo will cover the return shipping costs for confirmed defects or incorrect items.

NFC Functionality

BaeKo keyrings require an NFC-compatible smartphone and an internet connection.

If your NFC tag is not working, please contact us so we can help identify the issue.

If the keyring is defective, we will offer an appropriate replacement or refund in accordance with applicable law.

Refund Processing

Once we receive the returned product, eligible refunds will be processed within 3 business days. Refunds will generally be issued through the original payment method, including PayPal where applicable.

Your payment provider may require additional time to reflect the refund.

Return Restrictions

Returns may be restricted in the following cases, as permitted by law:

  • If the product has been used or damaged by the customer.
  • If components are missing.
  • If the product’s value has been significantly reduced due to handling beyond what is necessary to inspect it.